General FAQ

What size jobs do you accept?

UDDS has options to service all jobs, large or small. Our customers range from small offices to major organizations. Depending on your needs, many of our locations offer drop-off services, so you can bring a small quantity of documents that you need destroyed to our branch for shredding. In addition, UDDS’s enterprise solutions include services designed for large organizations, such as consolidated billing, a dedicated customer service team and detailed reporting.

What type of material do you shred?

We can shred just about anything, but we mostly shred paper. And instead of using conventional strip-cut shredders, we use crosscut shredding technology that reduces the paper to fine, confetti-like pieces. In addition, there’s no way the paper we shred can ever be reconstructed again, because the confetti-like pieces are immediately combined with previously shredded documents.

Our unique technology can destroy other materials like fabric, plastic, electronics and metals. Yes, that means CDs, hard drives, videotapes, DVDs and even casino chips. If you have any questions about the material you would like to shred, contact us directly.

Do I need to sort the paper?

Not at all. All you need to do is put the documents into the locked containers we provide and that’s it. You don’t have to worry about removing anything else, not even paper clips, staples or binder clips. Our shredders can handle that.

How is the stored material kept safe before it is shredded?

Your employees put the documents that they want shredded into UDDS’s locked containers.

We will help you decide how many containers are needed and place them in convenient locations throughout your office.

What happens if our console is full before the regularly scheduled service time?

If your container fills up too fast, just give us a call. We’ll be happy to schedule an extra pick-up. If it starts to happen a lot we can provide you with additional containers or increase the frequency of your service.

How often do your employees undergo training?

Our employees receive a great deal of on-going training, specially designed to keep them up to date on everything related to information security. Hands-on training is provided in a classroom setting, online, and in the field… and that means you get the best possible secure service.

Security Risk Assessment - why is this important and what does it do for me?

A security risk assessment helps you determine the level of information security in your business – and that helps identify security risks and how to put a secure and safe paper shredding program in place.

Secure Storage Specific FAQ

Can you provide boxes?

Yes.  We provide heavy duty, double wall, 15” x 12” x 10” boxes at competitive rates.

Will you pick up the boxes that we need to store or do we bring them to you?

We can pick up your records at your office, mini storage, or any commercial location or you can drop them off at our convenient warehouse location.

How can I get a file out of storage?

Simply fax, email or call us with your request and we’ll retrieve your files.  We can then deliver it to your office or you may pick it up at our warehouse.

If I need a single file do I have to request the whole box?

We will deliver just the item(s) that you need.  It’s not necessary to request the whole box if you only need a file or two.

Can you fax a file to my office from my records?

Sure.  We have many clients that just need a page or two faxed to them.  We can even scan and email them if you’d like.

What if I need a file on the weekend or at night?

With retrieval and delivery service available, 24/7, we guarantee that you will always have access to your files, whenever you need them. This is considered an after hours.

Can I retrieve my own records?

To protect our clients and their stored confidential records, we only allow authorized United Document personnel to have access to our secure storage area.

Can I check out your facility in person?

United document is a secure record management facility, however, we can arrange to give prospective clients a tour of our building, as long as they don’t object to being accompanied by one of our record managers.

Will you destroy our files when we no longer need them?

Yes, we offer highly secure shredding services for our clients.  We’ll even keep track of your files and notify you when it’s time for them to be shredded.

How long should I keep files before destroying them?

Regarding the record retention laws as they relate to your business. There are very few laws that give time periods for retention and those that do may vary from state to state and industry to industry.

Why does my business need a Records Management plan?

What are the benefits of records management?

Records enable and support an agency’s work to fulfill its mission. Every organization, including Federal agencies, must address well-defined objectives that add value, either by achieving the organization’s goals or by reducing costs. Since records contain information, a valuable resource, it is essential to take a systematic approach to the management of records. Records management:

  • Contributes to the smooth operation of your agency’s programs by making the information needed for decision making and operations readily available
  • Helps deliver services in a consistent and equitable manner
  • Facilitates effective performance of activities throughout an agency
  • Protects the rights of the agency, its employees, and its customers
  • Provides continuity in the event of a disaster
  • Protects records from inappropriate and unauthorized access
  • Meets statutory and regulatory requirements including archival, audit, and oversight activities
  • Provides protection and support in litigation
  • Allows quicker retrieval of documents and information from files
  • Improves office efficiency and productivity
  • Provides better documentation more efficiently
  • Supports and documents historical and other research
  • Frees up office space for other purposes by moving inactive records to storage facilities

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